10th February 2016
The successful candidate will: -
Main Duties to include:
Explore customer needs thoroughly, and approach customers to offer assistance
Understand visual perception and basic visual defects
Ensure collections are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately
Book and change customer appointments on the instore computers
Operate the till effectively and accurately
Work to Specsavers customer service standards, communicating effectively with all customers throughout the customer journey
Monday - Saturday 37.5 hours per week
The candidate will be working towards an Intermediate Level 2 Customer Service Framework. The qualification also consists of Level 1 Functional Skills in Maths, English and ICT (if required).
The qualification will be achieved through work based evidence throughout.
Good communication and telephone skills
Plan and organise own workload
Able to work as part of a team
Able to use own initiative
Eager to learn and develop new skills
GCSE's A-C in Maths and English ( or equivalent)
Experience of working in a customer facing role
Experience working with tills and cashing up
Applicants must be ambitious (as we are looking for someone willing to earn a full time progressive position in the firm),
Enjoy dealing with the public
Hhave a good telephone manner and be willing to learn.
Ability to maintain confidentiality