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10th February 2016

Expired - Evenmore Properties - Lettings Apprentice

Full Job Description

You will be involved in all aspects of the letting and tenancy management process. This includes:

Handling enquiries from applicants. This involves face-to-face, telephone and email

Entering applicant details onto the property database

Matching applicants with properties

Arranging viewings

Preparing marketing materials for the office and to take to viewings

Carrying out property viewings during office hours

Sourcing feedback from applicants after viewings

Processing property applications - sending out pre-tenancy agreements either via email or completing with the applicant in the office; taking payments over the phone; overseeing the applicant referencing process

Ensuring that applicants are kept up to date throughout the application process.

Monitoring and replying to emails

Preparing tenancy agreements and all associated paperwork

Accurately setting up tenant information on the property database

Producing property inventories and taking supporting photographs

Arranging and carrying out check in appointments, completing associated documentation

Respond promptly to problems and/or maintenance issues / requests from tenants, instructing contractors where required

Respond promptly to all emails from applicants, tenants and landlords

Carry out property inspections, taking supporting photographs and producing inspection reports for landlords

Arrange and carry out check out appointments, taking supporting photographs and accurately documenting the property condition.

Liaise with contractors to arrange quotes for, and undertake, all required property maintenance

Liaise with software support to resolve IT / technical issues

Produce high quality property marketing materials using photographs and text descriptions for in office and web advertising

Undertake rental valuations for prospective landlords

Produce letting contracts and letting contract renewals for prospective and current landlords

Ensuring landlords are kept up to date with the progress of their property marketing e.g. application process

Regularly providing landlords with a review of their property performance on portals whilst being marketed.

Ensuring landlords are informed of all required maintenance and problems with the property, where required.

Target new business and keep a close eye on the local rental market, noticing any changes and recognising opportunities

Involvement in general office duties including the preparation and filing of office and client documentation and undertaking administration tasks for staff members

Vacancy Location


Working Hours

36 hours - 9.30am - 5pm Monday,Tuesday,Thursday and Friday. Wednesday 9.30 - 1.30 and Saturday 9am - 1pm. Must be able to attend out of hours viewings when required.

Weekly Wage


Number of Vancancies


Closing date for applications


Interviews begin from


Possible start date


Training to be provided

The candidate will be working towards an Intermediate Level 2 Residential Property in Lettings & Management Framework. The qualification also consists of Level 1 Functional Skills in Maths, English and ICT (if required).

The qualification will be achieved through work based evidence throughout.

Apprenticeship Duration

12 months

Skills Required

Good Communication and telephone skills

Plan and Organise own workload

Able to work as part of a team


Able to use own initiative

Eager to learn and develop new skills

Qualifications Required

GCSE's A-C in Maths and English (or equivalent)

Desired Skills

Self - Motivation

Excellent rapport building skills

Customer Service Skills

Problem Solving, Objection Handling and Negotiation Skils

Organisation Skills

ICT Skills 

Administrative Skills

Personal Qualities

Applicants must be ambitious (as we are looking for someone willing to earn a full time progressive position in the firm)

Enjoy dealing with the public

Excellent telephone manner

Willing to learn

Dress code - suitable for a professional office envrionment

Live in / within the Durham area

If you are interested in applying for this position then please send your CV to malcolm@tacstraining.co.uk

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